Privacy Policy

At Icosano Home Healthcare Pvt Ltd, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website https://icosano.com/ and when you contact us for our home healthcare services, medical equipment, nursing services, or other services.

By using our website or sharing your information with us, you agree to the practices explained in this Privacy Policy.

1. Information We Collect:

We may collect different types of information depending on how you use our website and services.

Personal Information:

When you contact us, submit an enquiry, book a service, or request information, we may collect:

Name
Phone number
Email address
Address or location
Patient-related information shared by you for providing healthcare services
Details about the service or medical equipment you are looking for
Any other information you choose to provide to us

Please do not share sensitive medical information through the website unless it is necessary for your enquiry or service request.

Website and Technical Information:

When you visit our website, some information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Website usage and interaction data
Referral source

This information helps us understand how visitors use our website and improve our website and services.

2. How We Use Your Information:

We may use the information collected from you for the following purposes:

To respond to your enquiries and requests
To provide home healthcare services
To arrange nursing, physiotherapy, wound care, ICU setup, medical equipment, or other services
To provide information about medical equipment and healthcare services
To contact you regarding your service request
To schedule appointments, deliveries, installations, or service visits
To improve our website, services, and customer experience
To maintain records of enquiries and customer communications
To send service-related updates and important information
To comply with applicable laws and legal requirements
To prevent fraud, misuse, or unauthorised activity

We will use personal information only for legitimate business and service-related purposes.

3. Healthcare and Patient Information:

Icosano provides home healthcare services and may receive patient-related information when a customer requests a service.

We use such information only when it is required to understand the service request, arrange appropriate care, coordinate with healthcare professionals, provide equipment, or support the patient.

We take reasonable steps to keep such information confidential and restrict access to authorised persons who need the information for providing the requested services.

4. Sharing of Information:

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted persons or service providers when it is required to provide the requested service. This may include:

Nurses, caregivers, physiotherapists, doctors, or healthcare professionals
Delivery and installation staff
Medical equipment service providers, where required
Technology and website service providers
Payment or communication service providers
Government authorities or law enforcement agencies when required by law

We only share information that is reasonably required for the relevant purpose.

5. Cookies and Similar Technologies:

Our website may use cookies and similar technologies to improve website performance and understand how visitors use the website.

Cookies may help us:

Remember basic website preferences
Understand website traffic
Improve website performance
Analyse how users interact with our website
Improve our marketing and communication

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

6. Third-Party Services and Links:

Our website may use or connect with third-party services such as analytics tools, communication platforms, payment services, social media platforms, maps, or other external services.

Our website may also contain links to third-party websites.

Icosano is not responsible for the privacy practices, content, or security of third-party websites. We recommend that you read the privacy policy of any third-party website before sharing your personal information.

7. Communication Through Phone, WhatsApp and Email:

When you contact Icosano through phone calls, WhatsApp, email, enquiry forms, or other communication methods, we may keep records of the communication to respond to your request and provide better service.

We may use the contact details provided by you to send service-related communication, such as appointment details, delivery updates, service information, or responses to your enquiry.

8. How We Protect Your Information:

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, online service, or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee complete security of information transmitted online.

9. Data Retention:

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, comply with legal requirements, or for other legitimate business purposes.

The exact retention period may depend on the type of information and the reason for collecting it.

10. Your Rights and Choices:

Depending on applicable law, you may have the right to:

Ask what personal information we hold about you
Request correction of incorrect or incomplete information
Request deletion of your information where legally permitted
Withdraw your consent for certain uses of your information
Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details given below.

Please note that some information may need to be retained where required by law or for legitimate business purposes.

11. Children’s Privacy:

Our website is intended for general use and is not specifically directed towards children.

We do not knowingly collect personal information from children without appropriate involvement or consent from a parent or legal guardian.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the matter.